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Unified Telephony, Internet & Communication for BusinessSales: 0345 193 4567
15 years of support & customer service: a comprehensive system for fault resolution

Fast and efficient telecom support

"Customers judge the quality of customer service provision when things go wrong; we all base our level of satisfaction on how efficiently problems are resolved".


Although we enjoy a highly resilient network, issues cannot be 100% designed out; so we also provide an efficient, tried & tested system of problem resolution & do not use foreign calls centres; instead you deal directly with our highly efficient UK support team based in our Bournemouth & London offices.

We have put an end to the frustration of wasting time, finding the right person/wrong person to contact, passing on of responsibilities. We progressively train our team members to ensure they are up to speed with latest technology and internal processes which in turn enables them to deal with your query as quickly as possible. No passing of the buck and lack of knowledge. All business customers are valued by Boxclever and you will have a personal account manager if the issue needs to be escalated.

For efficiency & expediency all NON-EMERGENCY faults must, in the first instance, be reported via our ticketing system. This will be sent directly to our engineers..

Emergency Service down DURING OFFICE HOURS - 0870 334 3320

Emergency Service down OUT OF OFFICE HOURS - 0117 916 7961

"Once you submit your ticket you will be supplied with a reference number as soon as the ticket has been allocated"

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Please note: All action taken to resolve your ticket will be logged under this reference. Please quote this in all communications. You will be informed by email when a fault is resolved and ready for re-testing.